Yup Ertzi, that's exactly what I did, they send you another email for you to add additional information on, other than that they got back to me in about a day and a half putting my account back in my hands simple as that!
It was a bit scary because you don't know if they've even seen the ticket until it's fixed. They didn't need any additional information from me... I can't help all too much other than that, feel free to pop more questions i'll help as best I can
And I know Vic, I was incredibly surprised to see it all in tact, my theory is that the evil evil person saw my character was dirt poor and decided it wasn't work his/her time to rob me xD or as someone suggested earlier perhaps they were setting up some sort of botting program on it... I have no idea. But i'm 100% certain that it's no one on my end. I count myself incredibly lucky xD